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The DI Knowledge Base contains questions and answers about our products and related topics. To find an answer to a topic or question, select a relevant category using the tree view, and then search within this category to view a list of related knowledge base articles.

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Below the articles for the 'BACS > Troubleshooting & Errors' category are shown. The articles returned can be filtered further by entering search criteria in the box below.


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3. Article List

IDProductTitleRating (1-5)
1254BACSBACS.IP error when starting the Server.No rating
1255BACSThe Administrator application fails to display or save all the monitor directories defined in the BACS.IP server.No rating
1256BACSError message "Failed to construct BACS calendar"No rating
1257BACSBACS submission raises the validation error "destination account number invalid" when the account number in question is correct.No rating
1258BACS"Rejected file" message on opening the Submissions Client.No rating
1259BACSWhen installing BACS.IP it reports the error "Failed to delete old shortcuts".No rating
1260BACSProblem when upgrading from version 1.0.1 (build 056) of BACS.IP to version 1.1.1 (build 119). The error message "Failed to upgrade data" may appear if there are any import directories configured.No rating
1261BACSBACS.IP is rejecting my payment files which contain a Building Society Account Number which is all zeroes.No rating
1262BACSWhen downloading reports using the "Synchronise reports" option the following message is returned: "You did not specify any query criteria. Please specify the query criteria you require and try again."No rating
1263BACSAfter upgrading to Internet Explorer 7 you are no longer prompted for your PIN number when you attempt to sign submissions or connect to BACS.No rating
1300BACSError message "Failed to logon to BACS extranet: The underlying connection was closed".5
1493BACSWhen opening a client, you receive an error message stating ‘The application is a different version to the server’No rating
1495BACSWhen submitting a file, the error "SVR050NE Failed to locate transaction handler assembly for transaction BAXIMP01" occursNo rating
1065BACSSQL Server error: Unable to determine default system collation.No rating
1066BACSError message: " is not a valid database backup file"No rating
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