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Knowledge Base > Article: 1274

Response 'User Code not known to system' when trying to connect.
Article ID: 1274
Date Created: 19/10/2009 13:46:13
Date Modified: 19/10/2009 13:46:20
Applies To: DARWIN 3
ODEX Enterprise
ODEX Professional
ODEX 400
ODEX Plus
More Information:

"User code not known" means that whichever system is issuing the response (ESID) does not recognise the other party's SSID (ODETTE ID) code.

Is your system sending this ESID response? If this is the case, your system does not recognise your trading partner's SSID code.

If it is their system sending the ESID response, then they do not recognise your SSID code.
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